Terms & Conditions
1. Online Card Payments
Visa, Master and American Express Card payments are processed on Holidays DNA ‘s online booking system through different online payment gateway systems. You need not worry about your card information falling into the wrong hands because your bank will authorize the card transaction directly without any information passing through Holidays DNA. In approximately 25-30 seconds (depending on your internet connection) your bank will issue, using the online payment gateway, an authorization code and confirmation of completion of transaction.
Holidays DNA does not store your credit card information. Transacting online with a credit card at the website is even safer than using a credit card at a restaurant because we do not retain your credit card information. You can be assured that Holidays DNA offers you the highest standards of security currently available on the internet so as to ensure that your booking experience is private, safe and secure.
If the payment on the credit card is declined for some reason, alternate payment instructions must be received by Holidays DNA 72 hours prior to the time of departure; else, the order is liable to be cancelled.
Holidays DNA charges a service fee on all online bookings. In case of cancellation of booking, this fee is non-refundable.
2. Internet Banking
Holidays DNA accepts payments from many nationalized bank through online payment gateway. You can pay for your order through the respective bank’s net banking options and the amount will be automatically debited from your account. Holidays DNA processes payments through an online payment gateway system which enables safe and secure transactions.
3. Transaction Confirmation
You should not take any action based on information on the Website until you have received a confirmation of your transaction. In case of confirmations to be received by email, if you do not receive a confirmation of your purchase/transaction within the stipulated time period, first look into your “spam” or “junk” folder to verify that it has not been misdirected, and if still not found, please contact us.
4. Cancellation & Amendment
In case you avail the website’s hotel reservation service and are, thereafter, not contactable on the contact details provided in this regard, then the hotel reservation selected by you will stand cancelled and Holidays DNA would not be liable for any charges/expenses incurred by you, either directly or indirectly in this regard.